Institutional Research And Quality Management

The Institutional Research and Quality Management (IRQM) Unit in the Vice Chancellor’s Office at the National University of Science and Technology (NUST) seeks to consolidate the institution’s vision, mission and strategic goals for self-improvement through the development of client-focussed management systems supported by constant information sharing among the members of the university community. The unit is also the local cog of the Zimbabwe Council for Higher Education (ZIMCHE) in all matters as determined by the university, the quality assurance watchdog body, and the Ministry of Higher and Tertiary Education, Innovation, Science and Technology Development.

To contribute towards making NUST a better place for all its members at all times.

To work towards continuous improvement in all facets of the institution for the benefit of internal and external stakeholders.

The IRQM unit strives to support all university functions through the following:
  • Creating and providing requisite institutional data for efficient decision-making
  • Driving the institution’s internal self-evaluation systems for higher productivity and efficiency
  • Ensuring compliance with internal and external benchmarks for long-term institutional
  • growth and adaptability
Among the key functions of the IRQM unit will be the following:

  • Research – development of research instruments, carrying out surveys and collecting data on all facets of the university as required by the university management for the improvement of people, property, policies and processes (4P’s) in the institution.
  • Training – spearheading implementation of staff development initiatives across the various sections of the university, e.g. online teaching and learning, doctoral  studies, programme development, efficient work practice, service delivery, academic staff performance and outputs, staff and student welfare, etc.
  • Curriculum development – collaborate with faculties, ZIMCHE and external partners on programme enrichment, content development and reviews, accreditation, resources provision, stakeholder consultations, etc.
  • Policy development – involvement in drafting new university policies for approval by Senate, and supporting the development and refinement of existing policies across all sections of the university
  •  Institutional benchmarking – contribute to the improvement of the university’s local and international profile and ranking; where possible facilitate staff and student exposure to quality practice through exchange programmes.

  • The IRQM unit ensures that the university remains on a top performance level with relevant improvement achieved through proactive self-evaluation and monitoring. This will ensure that holistic quality management will focus on ensuring the quality and reliability of the institution’s products, services, and operations.
  • External Quality Management and Accreditation:  The university must ensure that it stands heads and shoulders among other competing institutions, and thus needs to be pass the test for benchmarking and fitness against pre-established criteria by credible evaluators. The institution and its programmes will be assisted to be accredited .
Research, Surveys and instruments: To ensure customer consultation in university programmes and activities through survey administration and data capture, the instrument development and analysis, and reporting of findings to relevant audiences.

Standards, benchmarking data, rankings: Developing procedures and guidelines for compliance with local and international standards. Striving for international visibility and reputation.

Departmental Staff

Mr Boniface Bwanyire (Quality Management Officer)
Boniface Bwanyire, a Public Management expert, who was Deputy Director at the School of Diplomacy and International Relations (SDIR), Ethiopian Civil Service University (ECSU), Addis Ababa; Programme Coordinator at the Institute for Peace and Security Studies (IPSS) at Addis Ababa University; Programme Manager of the Urban Management Masters Programme at the Ethiopian Civil Service University (ECSU) and Principal Lecturer at Joshua Mqabuko Nkomo Polytechnic has in excess of three decades professional experience in education, training and capacity-building in diverse fields of professional practice and development, ranging from teacher education, urban development and management, peace and security, diplomacy and international relations as well as governance and development. He holds the Master of Business Administration in Public Administration (MBA) degree from the National University of Science and Technology (NUST) in Zimbabwe; the Bachelor of Arts (BA) degree in International Politics, History and Communication from the University of South Africa (UNISA); the Post-Graduate Diploma in Media and Technology from the University of Zimbabwe (UZ); the Certificate in Education from the UZ; Group Diploma in Marketing from London Chamber of Commerce and Industry (LCCI) as well as the Group Diploma in Public Relations from the Christian College of Southern Africa’s School of Journalism and Communications.  He has lectured in a wide range of disciplines including Theories and Practices of Diplomacy and International Relations; Urban Governance and Management; Democracy and Development; Special Research Methods in Diplomacy & International Relations; Urban Social Development and Poverty Alleviation, Local Economic and Social Development, Gender and Sustainable Urban Development, Philosophy and History of Education and Professional Studies.  Passionate about sustainable public sector management and holistic socio-economic development in Africa, his current professional focus is Quality Assurance in higher education.
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