User Support And Training Section Services

    Available Services

    Helpdesk (Request Tracker)

    Switchboard

    The User Support and Training section is committed to supporting, improving and transforming the way ICT is used across the National University of Science and Technology.It is responsible for maintaining the ICTS Helpdesk and ensuring users have a platform to report ICT problems and for the NUST user community software, including teaching and learning software’s orders, renewals, support and training. The section also provide ICT literacy training and support on standard desktop software packages to staff and students
    The User Support and Training section works hard to make sure that campus technology works smoothly for everyone-from students and faculty to alumni and visitors. Our dedication to technological advances, computer protection and information management make it possible for the university to run efficiently.
    The section ensures that users comply to ICT policies, hence they are involved in the development of ICT policies and procedures. The policies designed are to assist users as well as protect the University ICT resources.
    The section also issues all ICT resources to both staff and students including the issuing of Identity cards.

    The user support and training section reports to the Director, Information and Communications Technology Services Department

    User Support and Training Section Services

    Helpdesk
    The ICTS Help Desk is the first line of support for all IT related queries. The Help Desk staff have a broad range of knowledge which enables them to provide a speedy response to the different user requests.All customer issues are important to ICTS and the Help Desk strives to resolve them in a timely manner.
     
    Helpdesk manages requests through the Request Tracker System where faults are logged in and then assigned to the relevant technicians who then solve the problems.Helpdesk also provides walk-in services to students,staff and third parties.
     
    The Request Tracker System can be accessed by either sending an email to helpdesk@nust.ac.zw or by https://rt.nust.ac.zw/ , where one can log their query.
    Training
    Maintenance and Repairs Workshop
    Switchboard
    Data Capture

    Meet Our Team

    Novuyo T. Bobo
    Novuyo T. BoboUser Support And Training Manager
    Tiese D. Chazuza
    Tiese D. ChazuzaChief Technician
    Eusoph Simba
    Eusoph SimbaSenior Hardware Technician
    Akim Malaba
    Akim MalabaHardware Technician
    Michelle Ncube
    Michelle NcubeData Capture Clerk
    Evidence Dube
    Evidence DubeData Capture Clerk
    Tembani Dliwayo
    Tembani DliwayoChief Telephonist
    Lilian Mutemi
    Lilian MutemiTelephonist
    Sithobikile  Sibanda
    Sithobikile SibandaTelephonist
    Nobuhle Ndhlovu
    Nobuhle NdhlovuTelephonist
    Edith Beja
    Edith Beja Telephonist
    Sitabile Madawu
    Sitabile MadawuTelephonist
    Gugulethu Moyo
    Gugulethu MoyoHelp Desk Attendant
    Sanelisiwe N. Dube
    Sanelisiwe N. DubeHelp Desk Attendant

    Contact Us

    Helpdesk :+263 9 282842 ext 2400 or 3400 |  email: helpdesk@nust.ac.zw

    Hardware: +263 9 282842 ext 2387 or 2388  | email: usersupport@nust.ac.zw

     
    Data Capture: +263 9 282842 ext 2507 | email: usersupport@nust.ac.zw

    Training : +263 9 282842 ext 2304 | email: usersupport@nust.ac.zw

    Switchboard: +263 9 282842
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